Shipping & Returns Policy — YUJERSEY

Website: https://www.yujersey.com/
Contact Email: connect@yujersey.com
Last Updated: [fill date]

1. Shipping Policy

1.1 Order Processing Time

  • All orders are processed within 1–3 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Processing delays may occur during peak seasons or promotional events.

1.2 Shipping Locations

We ship to most countries worldwide, including but not limited to:

  • United States
  • Canada
  • United Kingdom
  • EU Countries
  • Australia & New Zealand
  • Asia-Pacific Regions

If your country cannot be selected at checkout, please contact us at connect@yujersey.com.

1.3 Shipping Methods & Delivery Time

Estimated shipping times vary by destination:

Region Estimated Delivery Time
United States 7–15 business days
Europe 8–18 business days
United Kingdom 7–15 business days
Canada 10–20 business days
Australia / New Zealand 10–20 business days
Asia 5–12 business days
Other Countries 10–25 business days

Note:
These are estimated timelines. Actual delivery may vary due to:

  • Customs inspections
  • Local postal delays
  • Weather conditions
  • Logistics disruptions

1.4 Shipping Costs

Shipping fees are calculated at checkout based on:

  • Shipping destination
  • Order weight
  • Shipping method selected

Free shipping may be offered during promotional periods or for qualifying orders.

1.5 Order Tracking

Once your order is shipped, a tracking number will be sent to your email.
Tracking updates may take 1–3 days to appear in the system.

1.6 Customs, Duties & Taxes

International shipments may be subject to:

  • Import duties
  • Customs fees
  • VAT or local taxes

These fees are not included in the order price and are the customer’s responsibility.

If you refuse to pay customs fees causing a return-to-sender, shipping fees are non-refundable.

1.7 Incorrect or Incomplete Address

Customers are responsible for entering correct shipping information.
We are not responsible for:

  • Failed deliveries
  • Lost packages
  • Extra costs due to incorrect addresses

If a package is returned due to an incorrect address, resend shipping fees will apply.

1.8 Lost or Stolen Packages

Once a package shows “Delivered”, we are not responsible for:

  • Lost packages
  • Stolen packages
  • Misplaced shipments

Please contact your local carrier for assistance.
We will help whenever possible but cannot guarantee replacements for such cases.

2. Returns & Refunds Policy

2.1 Return Window

We accept returns within 30 days from the date of delivery.

To initiate a return, contact us at connect@yujersey.com with:

  • Order number
  • Reason for return
  • Clear photos (if applicable)

2.2 Conditions for Returns

Items must be:

  • Unused
  • Unworn
  • Unwashed
  • Free of stains or odors
  • In original packaging
  • With all tags attached (if applicable)

We cannot accept returns for:

  • Clearance / final sale items
  • Personalized or customized products
  • Hygiene-sensitive items (e.g., beauty tools, undergarments, etc.)

2.3 Return Shipping Costs

Return shipping fees are the customer’s responsibility, unless:

  • The item arrived damaged
  • The wrong item was sent

In such cases, we will provide a free replacement or a prepaid return label.

2.4 Damaged or Defective Items

If you receive a defective, damaged, or incorrect item:

  • Email us within 7 days of delivery
  • Include photos or videos
  • We will ship a replacement or issue a refund at no cost to you

2.5 Refund Process

Once the returned item is received and inspected:

  • Refunds will be issued to the original payment method
  • Processing time: 3–7 business days
  • Shipping fees are non-refundable

Refunds may take additional time depending on your bank or payment provider.

2.6 Order Cancellation

Orders can be canceled within 12 hours of purchase if they have not been shipped.
After shipping, cancellation is not possible.

If you refuse delivery after shipment, return shipping fees may be deducted from the refund.

2.7 Exchanges

We currently do not offer direct product exchanges.
To exchange an item, please:

  1. Request a return
  2. Place a new order for the desired item

2.8 Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Digital products
  • Clearance/final sale items
  • Customized or personalized goods
  • Items marked non-returnable on the product page

3. Contact Us

If you have questions about Shipping or Returns:

📧 Email: connect@yujersey.com
🌐 Website: https://www.yujersey.com/

Our support team will reply within 24–48 hours.